Phone
The same agent that talks on your website works on the phone too. It answers your customers when you can't, and calls them itself when there is a reminder or a call-back to make. You see every call in your account.
A customer calls and gets an answer straight away: prices, opening hours, how to get there, whether something is in stock. The agent answers from your instructions and files, and what it doesn't know, it notes down and promises a call back.
The agent calls your customers itself: it reminds them of an appointment, calls back those whose call you couldn't take, confirms an order or asks how it went after a service.
Questions
Yes, if you say so in the greeting. We recommend always introducing it as an AI assistant: customers appreciate it, and the talk goes more smoothly.
57 world languages: Lithuanian, English, German, French, Spanish, Polish, Ukrainian, Russian and more. The agent answers in the language the customer speaks to it in. All languages
In your account, under the agent. Every call is shown as text, together with the website and WhatsApp talks.
The agent talks on the phone in every plan, the free one too. Your own +370 6… number, on which the agent answers and makes calls, is €19 a month excluding VAT. More on Pricing.